Check your connection

It looks like you’re offline. To connect to Wi-Fi or mobile data, here are steps you can try:

Connect to Wi-Fi

Step 1: Make sure Wi-Fi is turned on

  1. Go to your Wi-Fi setting.
  2. Make sure Wi-Fi is on and you’re connected to a network. To connect to a network, you may need to enter a password.

Step 2: Fix connection issues

For more info, tap an issue below. If these steps don’t fix the issue, turn off Wi-Fi, then follow the steps below to try connecting to mobile data.

Wi-Fi icon has a "?"

Wi-Fi is on, but you’re not connected to a network. Follow the steps above to see if Wi-Fi is on and you’re connected to network.

Wi-Fi icon has a "!"

You're connected to a Wi-Fi network but not to the Internet.

  • Make sure you've chosen the right network.
  • If you’re using a public network (like at a cafe or airport), see if you need to sign in. On your phone, open Chrome, then open a webpage to see if there’s a sign-in screen.
  • If you control the network, restart the modem. Unplug the modem from the power outlet, wait 30 seconds, then plug it back in. Wait 2 to 3 minutes for the modem to reconnect.
Wi-Fi icon is partially filled or blinking

Your device has a weak connection to the Wi-Fi network or it's still trying to connect.

  • Make sure you've chosen the right network.
  • Move closer to the Wi-Fi router.
  • If you control the network, restart the Wi-Fi router. Unplug the router from the power outlet, wait 30 seconds, then plug it back in. Wait 2 to 3 minutes for the router to reconnect.

Connect to mobile data

Step 1: Make sure mobile data is turned on

  1. Go to Mobile data or Cellular data (whichever option appears).
  2. Make sure the switch is on.

At the top of your screen, you should see your signal strength. If you see a no-signal icon, go to step 2.

Step 2: Fix connection issues

  • Go to Airplane mode > turn the switch on, then off.
  • Restart your device.
  • Move to an area with better mobile data connection.

If these steps don’t work, follow the steps above to try connecting to Wi-Fi.

Still can’t connect

If your device still doesn’t have a Wi-Fi or mobile data connection, contact your service provider.

What happens when you get connection

Google will automatically retry any searches you did while offline. After a few minutes, you'll get a notification with the results.

If you don't want to get notified, open the Google app > at the top left, tap the menu > Settings > Offline search > turn off "Always retry searches."